The major card networks have unique reason code systems, and banks use separate tools. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. Preventing Mastercard Reason Code 4837 Chargebacks. [noun]/* chahrj • bak • rə • pôrt/. Use this guide as a quick resource for Visa chargeback reasons at a glance. 7: Defective goods and services: C32: RM: 13. BENEFITS AUTHORIZED AR = ADMINISTRATIVE REVIEW AT = ACCEPTED AS. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableIf you respond in good time, in certain circumstances, we may be able to defend the chargeback for you – even if your chargeback notification says that you’ve already been debited. Responding to a chargeback request. It gets worse. 00 EUR as a Withdrawal fee. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,AP automation is an approach to the AP process that involves using software solutions to create an efficient, digitized workflow for receiving, reviewing, and paying invoices. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Code. For a brief overview of chargeback reason codes, refer to the table below. If the conflict can be settled, the acquiring and issuing banks do so. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. If you believe you have received an ACH return in error, you can contact your bank. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. 4. The new regulations simplify certain aspects of the dispute process and help stop some fraudulent claims before they become chargebacks. MasterCard: Reason Code 4859 Services not rendered. Reason code 4853 falls under the broad category “Cardholder Dispute,” meaning the cardholder is saying something about the transaction is wrong. . Most Common Chargeback Reason Codes #1: Fraudulent Transactions or No Cardholder Authorization Fraudulent transaction chargebacks happen when a cardholder does not. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. 4541 AP: Recurring Payments: 120: Cardholder Dispute: Discover: 4542 LP: Late Presentation: 120: Processing Errors: Discover: 4550 CD:. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. 4841 Canceled Recurring or Digital Goods Transactions. 6: Duplicate processing/Paid by other means. United States. This will be referenced in the chargeback notice you received. . As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. • create an A/P credit for the charge back. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 0: Changed report name from Downloadable Dispute Report to Case Report. . non_receipt: The buyer claims they didn't get the goods or services. 9 Interchange 127 1. By entering your email, you agree to receive marketing emails from Shopify. Auto Write Off. 10. There are several reasons why many merchants turn a blind eye to suspected return fraud. 4: . Friendly fraud is challenging for merchants because it’s tough to diagnose. 0 is to make the chargeback process more efficient, transparent, and fair. If your business never experiences a chargeback, you’ll never have to pay this fee. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. Our Most Important Advice for Scam Victims is that to Get Your Money Back You Must File a Chargeback Request Correctly! Here’s more advice for scam victims: If you paid by credit or debit card, it is imperative to understand your rights and the power that’s in your hands. 2022 Visa Chargeback. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. ”. These codes are broken down into five different category. To prevent chargebacks from happening, you must know how chargebacks work and take. This would be filed using reason code 12. Fight; Prevent; Recover; Technical. 2023 Consumer Attitudes Towards Chargebacks 7 Best Practices in Chargeback Mitigation Purchase Experience Checklist Hidden Costs of Chargebacks Chargeback Solution Buying Guide How to Win Chargebacks at Scale Buy Now Pay Later's Chargeback Problem Taking a "Bite" out of Friendly Fraud The Link Between Supply Chain Disruption and Fraud Reason. 1: EMV Liability Shift Counterfeit Fraud:. 6). Reason . However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. 3 – Not as Described or Defective Merchandise/ Services 13 . For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. Merchants can find a. The network. For example, a retailer--Bigmart maintains more than 3,500 reason codes for deduction against its manufacturers. It can range from 60 to 120 days from the billing date. Collect Compelling Evidence. Any chargeback that is received without a reason code will be assigned a default code of 53. Code 69: Grocery Billback Allowance. Other Fraud—Card Present Environment. By entering your email, you agree to receive marketing emails from Shopify. . This scenario applies when the arbitration was raised by either the. If your business falls into the "normal" risk profile, meaning you have a chargeback ratio of less than 1%, the chargeback fee levied by banks or payment. The cardholder files a chargeback via their bank. Prevent chargebacks. DA: Declined. Friendly fraud in the hospitality industry isn’t slowing down. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Learn the details, the cause, how to respond and how to prevent Visa Reason Code 13. 7: Defective goods and services: C32: RM: 13. Discover chargeback reason code 7030. until 1 October 2017. 3: Goods or services were not as described: C31: RM: 13. Other Ineligible Transactions Under Reason Code 62, Condition 2 . 4853: Canceled recurring transaction. Reason Code 53 Re-presentment Conditions. Claim. . Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. UA05 – Fraud: Chip Card Counterfeit Transaction. The implication is that the merchant is at fault. 1? Visa chargeback reason code 12. It is associated with a chargeback reason code, and it is specific per Card Scheme. In the UK, the fee typically ranges from £15-25 but can be as high as £150. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. AP-Automatic Payment:. United States. Reason Code. This authoritative guide includes the chargeback reason key from each from the four major card netz. The cardholder claims they were charged multiple times for a single transaction. Solution. 6: Credit not. The format of the Code 10 call is designed to be discreet, so that it can be made in front of the customer, but they can be lengthy. Understanding these codes is essential because they'll guide your response strategy. By entering your email, you agree to receive marketing emails from Shopify. M49 Vehicle Rental – Theft or Loss of Use. Other Fraud—Card Absent Environment. . AP:. Spot these types of chargebacks using the below reason codes. This may include information about the. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Date Option. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. 4853 – Cardholder Dispute – Goods or. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. In that way, winning one dispute may help prevent the next chargeback to come after it. 10. Chargeback Reason Codes and Descriptions. 2 – Cancelled Recurring 13 . Code Reason (for Visa) 10. Solutions. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. M01 Chargeback Authorization. 1. If the merchant has a signature showing that the order was delivered, or evidence that the. The shorthand description is “Transaction Not Recognized. You can see the reason code for the dispute in the Dispute page. 4854 Cardholder Dispute—Not Elsewhere Classified (U. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. RMA:. UA02 – Fraud: Card Not Present Transaction. They can also be caused by a merchant failing to process a cancellation promptly. Disputes with this reason code are still limited to a 120-day filing window. 7 Updated format All 1. Otherwise, the Discover card chargeback time limit starts at the transaction processing date. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. 1 Interchange Reimbursement Fee (IRF) Determination and Payment 127First, let’s start by establishing why chargebacks happen in the first place. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. For example, 100 e-commerce first presentment fraud chargebacks in the current month divided by 10,000 e-commerce transactions in theThe most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Discover: Reason Code 4755 Non-receipt of goods or services. Must be set up in Oracle Receivables. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. The most comprehensive guide to chargeback reason codes. 105. Like other markup fees, you can negotiate the amount of this fee when setting up your merchant account. Each code corresponds to an issue or problem. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. [noun]/* kə • stə • mər • di • spyo͞ot/. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. AP – Recurring Payments; 05 – Good Faith Investigation; AW – Altered Amount;. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the. Can it be disputed? In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. 1 for Visa transactions, or reason code 4834 for Mastercard. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. This chargeback occurs when merchants do not adequately provide currency information. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. chargeback: The buyer filed a chargeback with the credit card issuer. 1Chargeback agency rollup code CASE NUMBER 12 20 NUM/9 CASE-NO Unique numeric identifier for each case RECORD TYPE 21 21 NUM/1 REC TYPE Appropriate record type 1 – SUMMARY. 1 for Visa transactions, or reason code 4834 for Mastercard. Here’s how your store can prevent and deal with chargebacks. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Visa Reason Code 13. reasonable and that the transaction did not exceed this amount range. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. 7 Reversals and Adjustments 124 1. Code 68: Signing Allowance. Code 22: Merchandise Billed not Shipped. Everyone has had the experience of buying. Visa, MasterCard, and American Express all list compelling evidence by reason code. message. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Dispute Description: RC VI/MC/AX/DI: Card Absent - Fraud Dispute: 10. Merchants who believe they have received an invalid chargeback under reason code 13. DD: Disallowed discount amount. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show. When you post. In most cases, cardholders may only file a chargeback within 120 calendar days of the Central Site Business Date, with some codes requiring shorter timeframes. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. Recurring billing transactions are a frequent source of conflict, disputes, and. What are chargeback reason codes? It’s an alphanumeric string of text provided by an issuing bank following a chargeback that describes the reason for the. . 104. Card brand definitions for “excessive” vary, but as an example, Mastercard requires acquirers to submit your business to MATCH if: Your number of Mastercard chargebacks exceed 1% of Mastercard sales transactions in a. American Express chargeback reason code C42. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. . chargeback: The buyer filed a chargeback with the credit card issuer. You can learn more about each one by visiting the Mastercard Chargeback Guide. AP = ACCEPTED AS COMPENSABLE - PERIODIC ROLL AND MED. Unauthorized returns (R05, R07, R10, R29, R51): 0. FR4 Immediate Chargeback Program. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. R13 No Reply. Fraudulent transactions almost always lead to chargebacks, and chargebacks are also. Today, it’s one of the most widely used codes, but Pullen said that’s because agents often slap it on. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Here are some chargeback reason codes by card type. Category. The charge is reversed and goes back to your credit card. 3: Goods or services were not as described: C31: RM: 13. See moreWhat causes code AP chargebacks? Code AP chargebacks are often caused by a merchant failing to process a cancellation request from a customer or by a. If the merchant attempts to force a transaction through after the presentment window, the bank may respond with a “late presentment” chargeback. The transaction amount and authorization number (ARN. Otherwise, the bank may reject the transaction. . Here are some chargeback reason codes by card type. One of the most common chargebacks that are being filled by cardholders across the globe, is the “fraud related chargeback. 6 (credit not processed). Specify the default reason code to. Accessed October 31, 2022. AP – Recurring Payments; 05 – Good Faith Investigation; AW – Altered Amount;. Code 70: Co-Op Allowance. Chargeback . 2 – EMV Liability Shift Non-Counterfeit Fraud. The chargeback transfers funds from the acquirer to the issuer. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. 1. You should place a Code 10 call when. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. . 75 for every $1. This provided a number of insights into the typical. Chargeback reason code 11. There are two parts to this. 8 Processing Products 126 1. Vantage HouseREQUEST A DEMO. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Receive the Chargeback. The merchandise was as described or was not defective. FR2 Fraud Full Recourse Program. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. The most comprehensive guide to chargeback reason codes. A chargeback happens when a customer requests for a transaction to be reversed. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 2. As we touched on earlier, chargebacks can happen due to technical errors. ”. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. The shorthand description is “Credit Not Processed. Receiving a damaged product. View the entire list or search for any chargeback reason code. 03B/RC for write-off reason codes. Try Shopify free for 3 days, no credit card required. Feel free to submit topic suggestions, questions or requests for advice to:. Fight; Hinder; Recover; Resources. F02. The tickets were held at the box office, and no signature, swipe or imprint. Reference these when rebutting cardholder disputes at your small business. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. 4 (Other Fraud – Card Absent Environment). 3 Fraud – Card-Present Environment. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. That said, looking up purchases using this number can make it easier to provide info following an. Read the Chargeback Advice letter carefully. FR2 Fraud Full Recourse Program. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. . These reason codes allow merchants to better understand the underlying cause of a dispute and develop strategies for preventing future chargebacks. This reason code covers the following scenarios: Reason Code Description; 4853: Services not provided/Merchandise not received. Step 2: Customer initiates the chargeback. may be reversed if merchant can provide proof that the correct fare was quoted to Cardholder; That<br />. Every card brand has a unique set of chargeback reason codes banks must choose from. This statement item can later be reversed, or made permanent, depending on the reason for the credit issuance. Thanks for following the Chargeback Gurus blog. Acquirer Use of Message Reason Code 7623. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. "And if the merchandise was returned for late delivery, the issuer should wait 15 days after the return of the merchandise before filing a chargeback. Transaction unauthorized make up 30% of all chargeback reason codes. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. Previous Page. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. . 4859 Addendum, No-show, or ATM Dispute. 7. Chargeback fees are designed to cover the bank’s overhead for processing chargebacks. For example, if there was a scheduled delivery date for the order, then the timeframe starts on that date. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Friendly Fraud Dispute caused by accidental or deliberate chargeback abuse. Blog. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. When a cardholder has an issue with a transaction, they can contact their bank to dispute the charge. When a cardholder disputes a transaction, their issuing bank reviews. 102. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. When you receive notification of a chargeback, the first thing you want to do is look up the reason code. 103. There are several types of chargeback reason codes that can be used, including the following: 1. . See the list of reason codes below: Card Network. ; Help Center Find answers to common questions about Midigator’s technology,. Knowing the reason code can help you dispute the chargeback, as you and your acquirer (the bank processing the charges) are more apt to gather the necessary. Fight; Prevent;. However, don’t expect to eliminate it altogether. ). Now, compliance cases must be submitted through Visa Resolve Online (VROL). 2 falls under the “Processing Errors” category. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. Select the transaction in question and tap the ellipses symbol in the top right corner of the screen. The chargeback transfers funds from the acquirer to the issuer. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. 4 spec (Section 8. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. • process inventory transfers and, optionally, adjust the inventory “off the books”. 9. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Chargeback reason codes. While the updates have been published, they do not go into effect until Oct. Reason Code 81: Fraud. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. ”. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Every chargeback has a reason code associated with it. The analysis should start with the chargeback reason codes, followed by a deeper analysis to identify the real root causes in case they differ. Capturing a customer's original reason code and automatically converting it to an internal reason code can make claim. Each bank card network has its owner list of reason codes banks must prefer from. Code 22: Merchandise Billed not Shipped. Scribd is the world's largest social reading and publishing site. Which is meant to know the reason for the dispute. 6 – Duplicate Processing/ Paid by Other Means 12 . Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. PCI DSS v3. What is Visa chargeback reason code 12. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. Unfortunately, the final decision in such cases comes down to the issuing bank, and not all. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. 3 –. In all, there are four major categories of Chargeback Reason Codes. During this process, the representative of the institution examines the reasons’ list. Valid chargeback reason codes are defined in UDC 03B/CB. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. 4 – Incorrect Account Number 12 . American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. This step aims at identifying the chargebacks that are really due to criminal fraud, those associated with merchant errors, and those that are most likely due to friendly fraud. . Reason Codes Category 4: Processing Errors. The reason code will give you an idea why the payment is disputed. Chargeback reason codes have changed. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. To assemble the right evidence to fight and win chargebacks, you may need documents. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Solutions. 2 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. According to Nilson, 56% of global card transactions were done on Visa in 2015. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. A chargeback is a cancellation of a transaction. Not only do you need to know how long the timeline is, but you also need to know when the clock. THE LAG It can take anywhere from 15 days to 6 months for a. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Otherwise, the acquiring bank sends a chargeback notification. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). During research, a claim processor might call a customer and refer to the customer's reason code. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. It's essential to respond within the. Mastercard Chargeback Reason Code 71: Disputed Amount. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. The customer regrets their purchase. There are also third-party tools available to conduct advanced analysis. Then you can research the transaction to see if the chargeback appears to be valid or not. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. MDR also retired reason code 4840 – Fraudulent Processing of Transactions.